Regardless of your industry or business structure, serving individuals who are deaf, hard of hearing,
or those with limited English proficiency (LEP) can be a daunting task. Organizations of all sizes
throughout the United States continue to report disparities in their service deliveries due to linguistic
and cultural barriers.
To help you and your organization mitigate risks that result from poor implementation of a language
access program, we have prepared answers to frequently questions on compliance to the laws
related to this topic.