Video Remote Interpreter Services

Remote Image

VOLATIA provides Video Remote Interpreter (VRI) Services in over 280 languages nationwide, 24 hours a day, 7 days a week, 365 days per year. We are proud to over this service because it is a cost-effective, two-way video technology that creates a virtual face-to-face interpretation experience. The VRI service does not replace but rather supplements our on-site and over-the phone services. Like on-site interpretation, VRI services make it possible to remotely see the facial expressions of the interpreter and know they understood what was said. The non-verbal communication helps confirm the meaning of the conversation for you, your interpreter and your non-English speaking client. This simple-to-use, 24-hour system provides on-demand access to interpreters with the touch of a single button.

Equipment Required

  • Computer with Internet browser & High-speed connection
  • Adobe Flash 10.0 or greater
  • Web camera
  • Speakers and microphone

For more information on how our video remote interpretation services can help your business meet it’s language needs, please give us a call at 877.VOLATIA (865.2842). For additional ways to contact us, click here


Benefits

  • Video conferencing equipment to our health care customers, with a nominal monthly fee.
  • A cost-effective pay-per-use Sign Language interpreting solution that will significantly reduce your overall on-site interpreting costs.
  • Available 24 hours a day, 7 days a week, 365 days per year!
  • Increase your organization's service efficiency by adding this on-demand solution designed to respond to limited English speaking and deaf customer needs quickly.
  • Video Interpreter Services can supplement or replace your on-site interpreters.
  • Supported by state-of-the-art Internet Protocol (IP) videoconferencing technology.

The Rover -

Easy to Use Video Conferencing Solution

rover

The Rover is a moveable video panel that provides instant access to remote interpreters on-demand.

How does the Rover work?

The Rover sends signals to your facility's computer network, which are then transmitted over the internet to one of our video call centers. When our call center sends communication back to the Rover, the patient and interpreter can see and hear each other. The Rover is capable of working over wireless networks.

Do I need to purchase the Rover?

There is no up-front capital expense required to obtain a Rover from VOLATIA. Rovers are provided on a monthly fee basis.

For more information on how the Rover can help your business meet it’s language needs, please give us a call at 877.VOLATIA (865.2842). For additional ways to contact us, click here.


BENEFITS

  • Improves the quality of patient communication
  • Provides interactive high quality video sessions with a professional interpreter
  • Supported by state-of-the-art Internet Protocol (IP) videoconferencing technology

Technical Requirements

  • A dedicated broadband connection
  • A T1 connection with 1.5 megabits per second or greater is recommended for best results
  • AC power connection