Services - Over-The-Phone Interpretation

VOLATIA provides over-the-phone interpreter services in over 280 languages internationally, 24 hours a day, 7 days a week, 365 days per year. VOLATIA interpreters listen to your limited-English speaking customer, analyze the message and accurately convey its original meaning to you or your staff member.

Our professionally trained and certified interpreters do not interpret word-for-word, but meaning-for-meaning. This is why you might notice that non-English conversations can seem to take longer. Many English concepts that are communicated in one or two words can take several phrases to accurately describe in another language, and vice versa.

For organizations with a consistent monthly need for interpretation (30 minutes or more), subscribed interpretation is the optimal choice. For all others, we recommend our Pay As You Go Plan, which provides the same services without requiring a contract. In most instances, however, customers who subscribe to our services pay lower rates than those on the Pay As You Go plans.

Benefits

  • 24 x 7 x 365 availability
  • Interpreters with proficiency in both languages
  • Interpreters with a general knowledge and intimate familiarity with both cultures
  • The ability to express thoughts clearly and concisely in both languages

For more information on how our over-the-phone interpretation services can help your business meet it’s language needs, please give us a call at 877.VOLATIA (865.2842). For additional ways to contact us, click here .


How It Works

Over-the-Phone Image
Scenario 1 - You Receive a Call
  1. Place the limited English speaker on conference hold and dial the VOLATIA toll-free access number.
  2. Enter your four-digit PIN.
  3. Speak the name of the language requested into the automated platform.
  4. When the interpreter is connected, conference in the limited English speaker.
Scenario 2 - You Place a Call
  1. Dial the VOLATIA toll-free number.
  2. Enter your four-digit PIN.
  3. Speak the name of the language requested into the automated platform.
  4. When the interpreter is connected, conference in the limited English speaking person.
Scenario 3 - Face-to-Face
On-Site Interpretation
  1. Dial the VOLATIA toll-free number.
  2. Enter your four-digit PIN.
  3. Speak the name of the language requested into the automated platform.
  4. When the interpreter is connected, use your speakerphone, or pass your handset back and forth. If you have our dual-handset phone, both you and the limited English speaking person can use your individual handsets.