Telecommunications

If you're responsible for a Call Center, then you already know how many more limited-English speaking customers are calling in, and the value they present to your business if you can help them. When you make VOLATIA your language services provider, you will immediately enable your customer service team to communicate in virtually any language which will mean more new customers and less customer turnover. We'll help your organization communicate clearly and effectively in over 280 languages. Whether you need over the phone interpretation support, document translation, or training for your current bilingual customer service agents, we're here to help. Here are just a few ways we can help you improve your bottom line:

  • Efficiency is the name of the game! Decreased call times, increased call volumes, and shorter hold times are keys to driving greater company revenues. Our professional teams of interpreters can help you accomplish these goals... all day, every day!
  • Serving limited-English speaking customers effectively could easily expand your business. Call us anytime, 24/7/365. We'll also support your own bilingual staff, fielding languages they do not speak and taking calls when they're busy.
  • Your limited-English speaking customers want to communicate in the languages they understand... their own. Language Line Services' highly trained interpreter staff can help you increase your revenues almost instantly.
  • Make it easier for them to order your service or request customer support. Use our Dual-Handset telephone so both you and your customer are connected to high quality, over-the phone interpretation within seconds.
  • Make your field installation and repair teams instantly multi-lingual. Cut the time and cost it takes to install or repair at your limited-English speaking customer sites. Decreased repair times can translate to increased revenues.
  • As we all know, it's hard to estimate the call volume your bilingual customer service agents may receive. Let us support them when call volumes outpace your resources or during off peak hours.

For more information on how VOLATIA can help your organization meet its language needs, please give us a call at 877.VOLATIA (865.2842). For additional ways to contact us, click here


Solutions Offered

  • Maximize Call Center Agent Productivity
  • Fulfill New Service Requests Smoothly
  • Improve Your Billing and Collections
  • Help Your Walk-In Customers
  • Accelerate Field Support
  • Support Call Volume Spikes