It is my preference to use Volatia Language Network for those with interpreter needs. After
working with the company for a number of weeks, their services far exceed any company that I
have interacted with in this capacity thus far.
Due to their online order availability, I can input an order in no time. It saves my preferences for
later appointments and allows me to check whether or not an interpreter has been assigned. I
do not have to call, wait on hold, or schedule within a call center’s business hours to submit a
request, thus saving me valuable client-service time. I can complete all my requests after or
between appointments, increasing the number of potential clients I may serve.
VOLATIA also sends immediate confirmation emails to me both after I submit a request and
after an interpreter has been assigned. This email confirms the name of the interpreter, the
name of the patient, the language, and the date/time of service. I can easily edit/correct
mistakes and confirm with a patient whether or not the interpreter is a relative. This saves
valuable resources for me, as I do not have to cancel any appointments should there be a
conflict of interest. Also, if for any reason an interpreter does not show (which has happened
with prior companies), I have a direct name/reference number to report when following up
with customer service. At the conclusion of an appointment, I get a confirmation email with the
exact time spent in interpretation. This allows me as the clinician to check for errors and correct
times reported, which cuts down on fraud/waste.
Customer service is prompt, well trained and attentive as well. I can always reach a
representative to assist me in scheduling or to report any issues. I have noticed a superior level
of professionalism and training in VOLATIA-hired interpreters compared to other companies as
well. This allows me to provide better, more evidence-based care that is more equitable to the
services I can provide to my traditional English-speaking patients. Again, the professionalism
and promptness of service with VOLATIA does nothing but increase my potential productivity,
thus serving more patients better.
Perhaps the biggest cost-savings that I have seen is in the actual pool of interpreters that
VOLATIA offers. Since VOLATIA is a local company, they can provide interpreters from within
my community. This increases the likelihood that they are able to provide an interpreter in the
language I have requested, and also eliminates any need to pay for mileage to provide services.
Since they have such a large interpreter pool, I am even able to request last-minute face-to-face
services without having to pay mileage, and I have yet to have a request unfulfilled.
The most valuable service difference actually lies in their ability to offer video-interpretation
services. When an interpreter in my area is not available, VOLATIA gives me the option to either
pay for mileage for an interpreter from another city (usually no more than an hour’s drive
away) or opt for either phone or video services. Phone interpretation is not clinically indicated
nor sufficient for my purposes as a professional counselor, but video could be a viable option in
certain circumstances as it lends itself to the ability to observe nuance and facial posture. Both
the local option and the video services would significantly decrease the cost of interpretation
services for many of my patients.
With every other company that I have worked with via traditional Medicaid MCO avenues, an
interpreter arrives after traveling over TWO hours from my office. Not only does the MCO pay
for the appointment, but they also pay for 4 hours of mileage costs. Many times, an interpreter
via the MCO is not even assigned, which is never communicated to me unless I call and ask if
there is a confirmation myself. VOLATIA removes every barrier I usually encounter and offers a
superior experience to me as the end user. I sincerely recommend using VOLATIA as a language
access provider, and allowing me as a clinician to partner with them for your Medicaid MCO